1. 3-Day Free Trial (Test First, Risk-Free)
At NanbaChatbot, we believe every business should experience the tangible benefits of WhatsApp AI automation before committing financially. That is why we provide an unrestricted 3-Day Free Trial with access to core features (AI auto-replies, human hand-off, contact extraction, and CRM pipeline tracking) with zero upfront payment or credit card requirement.
We strongly recommend that you link your WhatsApp number, test the automated replies with prospective questions, and explore the dashboard during your free trial to confirm that NanbaChatbot satisfies your exact business requirements.
2. Subscription Cancellations
You can cancel your paid subscription at any time without penalty or cancellation fees:
- How to Cancel: You can cancel directly from the Billing section of your dashboard or by emailing support@nanbachatbot.com or messaging our WhatsApp support team at +91 93619 20966.
- Service Access Until Period End: When you cancel your subscription, your account will remain active with full access until the conclusion of your current paid billing cycle (30 days for Starter Monthly or 90 days for Pro Quarterly). No further charges will be incurred thereafter.
3. Refund Eligibility & 7-Day Window
Because NanbaChatbot offers an unrestricted free trial and delivers immediate digital access to software infrastructure, refunds on paid subscriptions are evaluated based on the following criteria:
If within 7 days of your initial subscription payment you encounter a persistent technical malfunction in our software that our technical engineering team is unable to resolve within 72 hours of receiving your support ticket, you are entitled to a 100% full refund of that subscription payment.
4. Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
- WhatsApp Policy Enforcement & Banned Numbers: NanbaChatbot provides software tools and responsible broadcast throttles, but the user is solely responsible for obtaining proper recipient opt-in consent and complying with WhatsApp Business Messaging Policies. We cannot issue refunds if your WhatsApp number is restricted, banned, or throttled by Meta/WhatsApp due to spamming, excessive unsolicited messaging, or high customer block rates.
- Change of Mind / Failure to Utilize: Requests made simply because you changed your mind, no longer need the service, or did not use the software during the active subscription period.
- Requests Outside the 7-Day Window: Refund requests submitted after 7 days from the initial payment date.
- Renewals: Recurring billing renewals are non-refundable once processed. Please ensure you cancel your subscription prior to the renewal date if you do not intend to continue.
5. Refund Processing Timeline
Once your refund request is verified and approved by our billing team:
- A confirmation email and notification will be sent to your registered account email.
- Refunds will be processed back to your original payment method (bank account, UPI, debit/credit card).
- Depending on your banking institution or payment gateway, funds typically reflect in your account within 5 to 7 business days.
6. How to Request a Refund
To submit a refund request, please contact our billing department with the following information:
- Your registered account email and WhatsApp phone number.
- Payment invoice number or gateway transaction ID.
- A detailed description of the technical issue or reason for the refund request.
Send your request via email to support@nanbachatbot.com or via WhatsApp to +91 93619 20966. Our billing department reviews all requests within 24 to 48 hours.