Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") form a legally binding contract between you (the "User", "Customer", or "Vendor") and NanbaChatbot, operated by Raja Digital Media ("Company", "we", "us", or "our"), regarding your use of the website nanbachatbot.com, our web application, APIs, and automated messaging software (collectively, the "Platform").

By creating an account, linking your WhatsApp number, or using any feature of the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, you must immediately stop using our services.

2. Description of Services

NanbaChatbot provides cloud-based WhatsApp automation software, artificial intelligence auto-reply assistants, customer relationship management (CRM) pipeline tools, appointment booking integrations, and scheduled broadcast management for modern businesses.

• AI Auto-Reply Assistant: Automated replies powered by configured AI models responding to prospective client inquiries based on vendor-supplied knowledge base rules.
• Smart Human Hand-Off: Bot pausing mechanisms enabling live human agents to seamlessly take over conversations when requested by customers or flagged by custom keywords.
• Mini-CRM & Contact Management: Extraction, organization, tagging, and pipeline tracking of inbound contact inquiries and WhatsApp group members.
• Responsible Messaging Safeguards: Throttling controls, intervals, and opt-out recognition designed to assist businesses in running responsible customer communications.

3. User Responsibilities & WhatsApp Compliance

By using the Platform, you expressly represent, warrant, and agree that:

1. Opt-In Consent: You will only send messages, broadcasts, or automated replies to users who have provided explicit, lawful opt-in consent to receive communications from your business on WhatsApp.
2. Immediate Opt-Out Honor: You will promptly honor any customer requests to unsubscribe, opt-out, or stop receiving messages (e.g. by recognizing keywords such as "STOP", "UNSUBSCRIBE", or through manual agent intervention).
3. WhatsApp Policy Adherence: You will comply in full with WhatsApp’s Terms of Service, Business Policy, and Commerce Policy. You acknowledge that WhatsApp may monitor, restrict, or suspend numbers that violate their messaging standards.
4. No Unlawful or Harmful Content: You will not transmit, store, or promote illegal, fraudulent, harassing, defamatory, sexually explicit, abusive, or infringing material through our Platform.
5. Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

4. Free Trial, Subscriptions & Payments

NanbaChatbot provides a 3-Day Free Trial with access to core features so you can thoroughly evaluate our platform without requiring a credit card upfront.

• Subscription Plans: Following your trial, continued access requires an active subscription:
  • Starter Monthly Plan: ₹999 / month (billed on a 30-day recurring basis).
  • Pro Quarterly Plan: ₹2,499 / quarter (billed on a 90-day recurring basis).
• Payment Processing: Payments are securely processed through authorized third-party gateways (including Dodo Payments, Cashfree, Stripe, or verified UPI transfers). By subscribing, you authorize our payment processors to charge your selected payment method.
• Price Changes: We reserve the right to modify subscription pricing with prior notice. Price changes will only apply to subsequent billing cycles.

5. Intellectual Property Rights

All rights, title, and interest in and to the Platform (including software, algorithms, UI designs, trademarks, text, graphics, and logos) belong exclusively to Raja Digital Media and its licensors. You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Platform solely for your legitimate business operations during your paid subscription term.

6. Limitation of Liability & Disclaimers

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied.

• Third-Party Dependencies: NanbaChatbot integrates with WhatsApp/Meta servers, AI language model providers (such as OpenAI), and cloud hosting providers. We are not liable for service interruptions, delivery delays, or policy enforcement actions undertaken independently by Meta/WhatsApp.
• No Consequential Damages: To the maximum extent permitted by law, Raja Digital Media and NanbaChatbot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business disruption, or account suspensions by third parties.
• Cap on Liability: Our total aggregate liability for any claims arising under these Terms shall not exceed the amount actually paid by you to NanbaChatbot in the three (3) months immediately preceding the event giving rise to liability.

7. Account Suspension & Termination

We reserve the right to immediately suspend, restrict, or terminate your access to the Platform without refund if you violate these Terms, engage in abusive spamming, fail to pay subscription fees, or if your activities expose NanbaChatbot or other users to legal or regulatory liability.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any legal dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts situated in Karur, Tamil Nadu, India.

9. Contact & Grievance Officer

If you have any questions, concerns, or grievances regarding these Terms & Conditions, please reach out to us:

Raja Digital Media / NanbaChatbot
Email: support@nanbachatbot.com
WhatsApp Support: +91 93619 20966
Address: Karur, Tamil Nadu 639001, India
Contact Page: nanbachatbot.com/contact.html